Yesterday, I was really excited to get a response from Matt at Big Cartel about my Etsy vs. Big Cartel blog post. He had a bit of feedback on the couple of cons I listed for Big Cartel. Chalk that up as one more pro for Big Cartel and one more con for Etsy! But before I go over the feedback, I wanted to make one point clear. In my first blog post, it seemed as though I was comparing Big Cartel and Etsy in an “apples to apples” kind of way. That’s not the case at all. Big Cartel and Etsy are completely different animals… or fruits, if you like the apples to apples thing. The only similarity between the two is that you can sell your handmade art through each. I want you to take this as more of an “apples to oranges” comparison: if you need fiber, eat apples; if you need vitamin C, eat oranges. They each fulfill different needs. With that said, here are the updates.
In my last blog post, one of the cons I listed about Big Cartel is the fact that there is no detail in the sold item feature. Really, it’s not that big of a deal. PayPal has that info and I can track it myself — it would just be nice to have the sales information available on the dashboard. Matt said this is something Big Cartel is currently working on now, so yay!
Matt also addressed my comments on the Big Cartel store directory. My main con with regards to the directory was that you can’t search for particular items, just individual stores. Matt’s response was that they had not intended for the directory to be a shopping destination and are not looking to become a community like Etsy. I can certainly appreciate that! Part of the reason I was attracted to Big Cartel in the first place was because it wasn’t a community. I’ve built up a community around myself and I’m super happy with it! Etsy has too much drama. I think most any social marketplace is going to have drama, and Big Cartel does well to avoid putting themselves in that position.
I hope that clears up any confusion. Thank you, everyone, for your questions and comments on my previous post!
Since I joined Big Cartel and took most of my handmade jewelry off of Etsy, I’ve had a lot of people ask me questions that basically amount to “Which is better? Big Cartel or Etsy?” Now that I’ve had my website up at Big Cartel for a little over a month, I think I have enough information on both venues to compare them for you. Let’s start by taking a look at some of the pros and cons of Etsy.
- Marketing and Promotion
- Aside from the storefront itself, Etsy offers a wealth of information on how to market yourself, how to take good product photos, how to write listings, and anything else you need to know. Etsy has put a lot of effort into teaching their customers how to market themselves to be successful. They have all kinds of tools and widgets that work in conjunction with social media, and have become a viable social media platform themselves.
- On top of all of the tools they offer you to market yourself, Etsy also does a lot of promotion for individual shops, too. Etsy tweets shop listings and promotes them on Facebook, but that’s not all. They also promote shops on their front page, in the Etsy blog, in Etsy Finds emails, and they even do write-ups for featured sellers. If you’re new to selling online and you’re trying to build up a fan base, Etsy’s marketing and promotion tools are extremely useful.
- Teaching You How to Network
- Remember when I said that Etsy has become a viable social media platform? Etsy is huge on networking, and they want to make it easy for you to do the same. When I first opened my Etsy shop in 2008, I didn’t really understand networking and why it was important. Now, four years later, I have built a huge network of friends and acquaintances, the vast majority of whom I came in contact with through Etsy.
- To help you network, Etsy provides forums, an activity feed (which is kind of like Facebook or Twitter, but without the ability to “Like” or leave comments), the Etsy convo system, and teams. Ah, teams! Glorious teams! I highly recommend that anyone with a shop on Etsy find themselves a team to join and be an active member. There are teams for just about anything. If you can’t find a team that suits you, make one! I am on two teams: EMC (Etsy Metal Clay), and the Etsy Metal Team. These teams, the friends I’ve made, and the exposure to other artists in my field have been invaluable to me. If there’s one thing I’m thankful to Etsy for, it’s for showing me the value of networking and teaching me how to do it.
- Easy Search Feature
- Etsy has a great search feature. You can narrow it down by vintage, handmade, supplies, people and shops, or even look for specific items in your favorites. Etsy’s search feature is great because it makes it really easy for your items to be found. If you use your tags and titles the way Etsy suggests is best, you’re bound to rank high in the searches. There’s even a syndicate feature which helps your items get found through Google searches.
- Easy Set-Up
- Setting up an Etsy shop is pretty easy. It really amounts to clicking this setting, filling in that box, and uploading a banner and an avatar. If you’re not sure how to make a banner and avatar, there are Etsy sellers who provide that service. You can have a new Etsy shop ready to start selling within an hour of signing up.
- Inexpensive If You’re Just Starting Out
- Etsy doesn’t charge monthly fees. There’s no fee to sign up and there’s no fee to cancel. This is perfect for someone brand new to the online selling scene. But that doesn’t mean Etsy is 100 percent free. So how much does Etsy charge? It’s pretty simple: $0.20 to create or renew a listing and 3.5% of each sale (excluding what you charge for shipping). That’s not too bad. Let’s say you list a $10 item and it sells. Your fee will be $0.20 for the listing and $0.35 for the sale, for a grand total fee of $0.55. It sure beats the $20 – $75 per month you can end up paying with some online venues that charge by the month.
- Limited Shop Customization Options
- When I say limited, I mean that you can’t customize anything aside from your avatar and banner. If your art is dark and industrial, or masculine and earthy, you might not enjoy the teal and orange tones on your storefront. However, it seems to me that Etsy has made an effort to minimize these colors so they don’t clash with the shops.
- Expensive If You’re Selling a Lot or Sell High-Priced Items
- Remember when I said Etsy fees were inexpensive if you’re starting out? Well, if you’re pretty well established, renew listings frequently, and have a lot of sales or sell high-priced items, it can get pretty expensive. At some point, you’ll probably look at the price of a monthly fee website and realize that you’re paying more than that through Etsy.
- Lots of Dos and Don’ts
- All websites have their terms of service and guidelines they want you to follow. However, sometimes Etsy’s seem really restrictive. Read the dos and don’ts carefully. You might be breaking a rule and not even know it. There are things Etsy doesn’t want you to put in your title; no links to other websites that sell the same item in your listing; don’t abuse tags. The list goes on and on.
- Lots of Work to Make a Listing
- Listing items on Etsy takes a lot of time and effort. Because of the way the search feature works, you need to pay attention to the title you’re giving your item, otherwise it won’t easily be found in searches. Not only that, but there are a ton of settings and boxes to fill in. It’s better now than it used to be, but you still have to adjust several settings so your item shows in Etsy’s categories as well as your own. And then there are tags, also known as keywords.
- Tags can be really helpful in getting your items found in search, but you’re only allowed a few. With so many changes to Etsy’s search feature, it can be hard to know which tags should be in the title, which tags should be left out, etc. Maybe it’s not that hard for everyone, but I always agonize over tags.
- No Option for a Custom URL
- No matter what, your Etsy shop will always be http://www.etsy.com/shop/yourshopname. In other words, there’s no option to pay a little extra to customize your URL so that it reads www.yourshopname.com. While this isn’t a big deal to a lot of people, it’s still something to consider.
Now let’s talk about Big Cartel. Maybe I’m starry-eyed over Big Cartel because I’m still new to it, but I happen to think it’s the bee’s knees. That’s not to say there are no cons, but the cons are really nothing you can’t work with, or even use to your advantage.
Big Cartel Pros:
- Some Shop Promotion
- Big Cartel does do some shop promotion. They do a featured store write-up on their blog, and a Featured Store Friday post that runs all week. The biggest way I’ve noticed they do promotion is in the form of the store directory. There are 12 categories in the directory. When you click one, you automatically see 15 store avatars. These rotate regularly, so there’s always something new. In the last month that I’ve had my website, I’ve been on the Big Cartel directory page twice that I know of, and I’ve gotten a good amount of views from it. I don’t remember the last time I was on Etsy’s front page.
- When you click the ‘More’ button on any category, you will see the avatar for pages upon pages of websites. You can view them by most popular, last updated, and by name. It’s a pretty cool directory to browse.
- Inexpensive if You’ve Got the Sales
- If you’re doing a lot of sales, a Big Cartel shop is probably exactly what you want. They have four pricing options ranging from free to $29.99 a month, and that’s it. There are no additional fees. You do not pay to list an item, you don’t pay extra to use any of their features, and you don’t pay a fee when something sells. As the plans go up in price, they offer features that the less expensive ones do not. Make sure you choose the one that’s right for you. When I first decided to sign up, I almost went for the most expensive one. At $29.99 a month, I would have been spending less than half what my monthly Etsy fees were! However, I decided to go with the next one down for now, just to try it out.
- Store Customization
- Even without HTML knowhow, you can make your website all yours. Currently, there are three templates to choose from, and you can change everything from the background to the font and even the product layout. Once I got my website set up the way I wanted it, I noticed a few things that I didn’t like in the template. For example, my info block—which includes links to my bio, store policies, etc.—was showing up at the very bottom of the sidebar, and I wanted it at the top. If I knew HTML, I would be able to customize that, too. Since I don’t, I thought I was stuck with it. However, after a visit to the help forums, I had an answer from admin telling me exactly how to change it! Now my info block is at the top, and I did it all by myself with HTML. I feel like such a big girl. I’ve also done several internet searches and learned how to do things like add Facebook ‘Like’ and Twitter ‘Follow’ buttons to my main page as well as each item, all through HTML. If you do know HTML, the possibilities are endless! There’s also a super cool preview feature for when you’re editing HTML, as well as some safety features to minimize the possibility of saving a messed up page due to an HTML error.
- Inventory Tracking/Management and Stats
- The inventory tracking feature tells you when you have items that are sold out. I like that you can make an item still show in your product list even if it’s sold out, or you can allow the website to oversell items. I like the inventory feature better than Etsy’s because it’s all on one page, whereas on Etsy you have to search around through a few pages to see and relist sold items.
- The stats are gathered through Google Analytics. Once you set that up, you’ve got some basic stats right there on your personal dashboard.
- Easy to List Items
- Right off the bat, I loved how easy it was to list items on Big Cartel. You don’t have to mess with tags like you do in Etsy. It’s still very important that you know what keywords to use, but you can work them into the title and description, which is much easier for me than picking a long list of tags.
- Custom URL
- Because Big Cartel is a storefront/e-cart, you can have a custom URL. This option only comes with some of the packages, so if this is important to you, make sure you choose the right package. If you don’t opt for the custom URL, your web address will be www.yourwebsitename.bigcartel.com.
Big Cartel Cons:
- No Sold Items Info
- On your Big Cartel dashboard, there’s a list of all of the sales you’ve made and when. But that’s it. If you want more info on these sales, you can click the link, but it takes you to the Paypal invoice. This isn’t too big of a deal, especially if you’re good at inventory tracking. If you’re not good at it, now’s the time to learn how to do it.
- Stats are Different from Google Analytics
- I’ve seen a huge difference between the stats reported on my Big Cartel dashboard and those on Google Analytics. Being that Big Cartel gets their data from Google Analytics, I’m not sure what the difference is here. Some have said that Big Cartel stats don’t filter out bots that hit your pages. For example, one day my dashboard reported that I’d received 224 page hits. However, Google Analytics told me I only had 28 individual views, with 101 page hits.
- One thing about the Big Cartel dashboard stats I do love, is that the it shows incoming links and any search terms that brought visitors to your website. Google also shows this, but it’s easier to find on the Big Cartel dashboard. If you see search term from a search engine, you can click that term and it takes you directly to the search. It’s pretty cool to see where your page comes up in a Google search!
- Cannot Search all Big Cartel Stores for Specific Items
- While the store directory on Big Cartel is pretty cool, it’s limited to searching for specific stores. You can’t search for products through the search feature.
Both Big Cartel and Etsy have some great features. I don’t believe that one or the other is right for everyone. Look over my pros and cons for each and see which ones are the most important for you. My advice: if you’re new to online selling and you’re not sure how to market and network, Etsy is probably the right choice for you. If you know how to market, have a good network built up, and a professional online presence with a custom URL is important to you, Big Cartel is probably for you.
I hope I’ve answered a lot of your questions. If you have any others, please feel free to let me know!